Operations Analyst
Position Title: Operations Analyst
Timings: 6PM-3AM PKT
Location: Islamabad
About Cloudelligent
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions.
Job Objective
The Operations Analyst will support cross-functional business and operational processes by analyzing data, identifying inefficiencies, improving workflows, and enabling better decision-making. The role requires strong analytical skills, process optimization mindset, and the ability to collaborate closely with multiple teams including HR, Finance, Engineering, and Leadership.
Key Responsibilities
Operational Analysis & Reporting
Collect, analyze, and interpret operational data to identify trends, patterns, and areas for improvement.
Prepare dashboards and weekly/monthly reports for leadership using tools such as Excel, Power BI, or Google Sheets.
Monitor KPIs and operational metrics to ensure efficiency and service quality.
Identify bottlenecks and recommend process enhancements.
Process Improvement
Map existing workflows to identify gaps or redundancies.
Propose and implement streamlined processes to increase operational efficiency.
Develop SOPs (Standard Operating Procedures) for recurring tasks.
Support automation initiatives to reduce manual workload and improve accuracy.
Cross-Functional Coordination
Collaborate with Finance, HR, Engineering, and Project Management teams to support day-to-day operations.
Assist in planning and execution of internal audits and compliance checks.
Track project timelines, resource allocation, and operational deliverables.
Facilitate communication between teams to ensure smooth process execution.
Data Management
Ensure accurate data entry, validation, and maintenance across internal systems.
Analyze data inconsistencies and coordinate fixes with relevant departments.
Maintain operational documentation, trackers, and centralized reporting repositories.
Operational Support
Assist in budgeting, forecasting, and expense tracking activities.
Support vendor coordination, contract renewals, and service follow-ups.
Monitor inventory, asset tracking, and procurement workflows as needed.
Requirements
Bachelor’s degree in business administration, Finance, Operations Management, Data Analytics, or related field.
1–3 years of relevant experience in Operations, Business Analysis, or Process Coordination.
Experience with process mapping and reporting tools is preferred.
Strong Excel/Google Sheets skills (formulas, pivot tables, charts).
Experience with reporting dashboards (Power BI, Google Data Studio is a plus).
Familiarity with project management tools (Asana, Jira, Trello, etc.).
Understanding of basic financial concepts (budgets, expense tracking).
Strong analytical and critical thinking abilities.
Excellent written and verbal communication.
Highly organized with attention to detail.
Strong problem-solving mindset. Ability to manage multiple tasks and deadlines.
Comfortable working cross-functionally in a fast-paced environment.